Delivery & Tracking

After you place an order, our team may contact you by phone to confirm your order details. Please provide a valid phone number and respond to our confirmation call when possible.

If we cannot reach you, your order may be placed on hold. If it remains unconfirmed for 24 hours, it may be cancelled.

Once an order has been dispatched, cancellation may no longer be possible. If a cancellation is accepted after dispatch, delivery or return shipping charges may apply where permitted and communicated to the customer.

HighMartify aims to deliver to serviceable locations across Pakistan through third-party courier partners. Delivery availability may depend on the courier's coverage in your area.

• Shipping method: Standard delivery
• Estimated delivery time: 5–7 business days
• Standard delivery fee: Rs. 200
• Free delivery: Eligible orders of Rs. 3,000 or more

Some heavy, oversized, or special-handling products may have different delivery charges. Any additional charges should be communicated before the order is dispatched.

Delivery times are estimates and may vary by city, courier service, weather, public holidays, or other circumstances.

Deliveries are handled by our courier partners according to their routes and operating schedules. We cannot guarantee a specific delivery time slot.

Orders placed on Sundays or public holidays will generally be processed on the next working day.

Delays may occur due to severe weather, road closures, public holidays, service disruptions, or other circumstances beyond our control. We will make reasonable efforts to share important updates when information is available.

If your order is delayed, please contact our support team with your order number and registered phone number. We will check the available information and help you with the next steps.

Where updated courier information is available, we will share the revised estimated delivery timeline with you.

For orders exceeding Rs. 15,000, HighMartify may require advance payment after informing the customer. Our team will provide the payment instructions through an official communication channel.

An order requiring advance payment will be dispatched after the payment has been verified. Please confirm that the payment instructions are from HighMartify before transferring any funds.

Customers with a history of refused deliveries or repeated order cancellations may be asked to pay in advance for a future order. This requirement will be communicated before the order is processed.

Once your order has been dispatched, contact our support team to request the available tracking details. If a courier tracking number or tracking link has been issued, we will share it with you.

Courier tracking updates may take some time to appear after dispatch. Please allow time for the courier system to update.

• Provide your correct phone number and complete delivery address.
• Keep your phone available for order confirmation and courier calls.
• Review our Terms & Conditions and Returns & Refunds Policy before ordering.
• Contact us promptly if your address or contact details need to be corrected.

For delivery questions, order updates, or tracking assistance, contact us using the details below.

Phone: +92 328 9788900

WhatsApp: Chat with HighMartify

Website: www.highmartify.com