Frequently Asked Questions

HighMartify is an online shopping store serving customers across Pakistan. We offer a variety of products, including makeup, skincare, electronics, gadgets, and home essentials. Our goal is to provide quality products, a convenient shopping experience, and reliable customer service at competitive prices.

We currently offer the following payment methods:

• Cash on Delivery (COD): Pay when your order arrives, subject to order confirmation.
• Bank Transfer: Pay in advance using our approved bank transfer method. Contact customer support for payment instructions.

Yes! We deliver to serviceable locations across Pakistan. Place your order through our website, and we will arrange delivery to your doorstep.

• Lahore: Estimated 2–3 business days.
• Other cities: Estimated 5–7 business days.

Delivery times may vary depending on your location, courier availability, public holidays, weather, and other unforeseen circumstances.

• Orders of Rs. 3,000 or more: Free delivery.
• Orders below Rs. 3,000: Rs. 200 standard delivery charges.

Shipping charges and free-delivery eligibility will be confirmed during checkout.

Replacement delivery charges depend on the reason for the replacement. If an item arrives damaged, defective, or incorrect, contact customer support for assistance. Additional charges may apply to other approved replacements.

Contact our customer support team with your order number and details of the issue.

Where applicable, the product should be unused and returned with its original packaging, accessories, and seals intact.

Our team will review your request. Approved replacements are generally processed within 2–3 business days after the returned product is received and inspected. Additional delivery time may apply.

Return eligibility depends on the product category, its condition, and our Return and Refund Policy. Please submit your request within the applicable return period.

Eligible products must meet the relevant conditions, including unused condition, original packaging, and intact seals where applicable. Certain personal-care and hygiene-sensitive items may have additional restrictions.

If your return request is not approved, we will explain the reason and inform you of the next steps.

Any return shipping arrangements and applicable charges will be communicated before proceeding, subject to our published policies and applicable consumer protection requirements.

Please contact us as soon as possible after receiving your order. Provide your order number, clear photographs of the product, and photographs of the packaging.

Our team will review your claim and explain the available resolution, which may include a replacement, refund, or another appropriate solution under our policies and applicable consumer protection requirements.

Customer Support: +92 328 9788900

We aim to offer authentic products from reliable suppliers. If you have questions about a product's authenticity, brand, or origin, please contact our customer support team. Product-specific information can be provided where available.

Once your order has been dispatched, we will share the available tracking details or order-status information through our supported communication channels.

If you need help tracking your order, contact our customer support team and provide your order number.

Cash on Delivery is available subject to order confirmation and our published payment policy.

For customers with repeated refused or unsuccessful deliveries, an advance payment may be requested before dispatch where this condition has been clearly communicated. Any applicable advance-payment requirement and its terms will be confirmed before processing the order.