Terms & Conditions

Welcome to HighMartify. These Terms and Conditions govern your access to and use of our website, products, and services.

Throughout these terms, the words "we," "us," and "our" refer to HighMartify. The words "you" and "your" refer to customers and visitors using our website.

By accessing our website or placing an order, you agree to these Terms and Conditions and our applicable policies. If you do not agree, please discontinue using the relevant services.

Our website operates on Shopify, which provides the e-commerce platform that allows us to offer our products and services.

Customers are responsible for providing accurate information when browsing, placing orders, and communicating with HighMartify.

By using our website, you agree to:

• Provide a correct name, phone number, delivery address, and other requested order details.
• Use a valid and authorized payment method where applicable.
• Review product descriptions, prices, and applicable policies before ordering.
• Respond to reasonable order-confirmation requests.
• Accept delivery of orders you have confirmed, unless cancellation is permitted under our policies or applicable law.
• Use our website lawfully and not attempt to disrupt its operation or misuse its services.

Nothing in these terms is intended to remove any consumer rights that cannot legally be excluded.

HighMartify offers products in categories that may include makeup, skincare, electronics, gadgets, home essentials, and other consumer goods.

We make reasonable efforts to provide accurate product descriptions, photographs, specifications, and availability information. Actual colors and appearance may vary slightly depending on your screen or device.

Product availability may change, and certain items may become unavailable after an order is submitted.

If a material error or availability issue affects your order, we may contact you to discuss the available options, including cancellation and any applicable refund.

Product claims, specifications, and authenticity information should be assessed according to the information available for the particular item.

Submitting an order through our website is a request to purchase the selected products. Orders may be subject to availability, address verification, and confirmation before dispatch.

We may contact you by phone, WhatsApp, email, or another available communication method to verify your order.

An order may need to be delayed, declined, or cancelled where there is a genuine issue, including:

• A product being unavailable.
• An incorrect price or material product-description error.
• Incomplete or inaccurate order details.
• A reasonable concern about fraud or unauthorized transactions.
• A delivery or operational issue that prevents fulfilment.

If an order is cancelled after payment has been received, any refund due will be handled according to the applicable refund policy and legal requirements.

Please contact our customer support team as soon as possible if you need to request an order cancellation. Cancellation may not be possible after dispatch.

Product prices and applicable charges are displayed on our website in Pakistani Rupees (PKR), unless stated otherwise.

We may update prices, promotions, discounts, and product availability. Any change will not override rights or obligations that have already arisen under applicable law.

Available payment methods may include:

• Cash on Delivery (COD): Payment when the order is delivered, subject to confirmation and service availability.
• Bank Transfer: Advance payment using the payment instructions provided by HighMartify.

Please follow the payment instructions provided through our official channels. Do not share banking passwords, PINs, or one-time verification codes with anyone claiming to represent our store.

If a payment or price discrepancy occurs, please contact customer support before making another payment.

For Cash on Delivery orders, customers should provide a reachable phone number and a delivery address where the order can be received.

We may contact customers before dispatch to confirm their orders and delivery details.

Where an order has been repeatedly refused or delivery has repeatedly failed, we may request additional confirmation or an advance payment for a future order. Any such requirement, including its amount and applicable conditions, will be clearly communicated before the order is processed.

Any advance-payment arrangement will be subject to the terms communicated to the customer, the applicable refund policy, and relevant consumer protection requirements.

HighMartify aims to deliver orders to serviceable locations across Pakistan.

Our estimated delivery times may vary depending on the destination, courier availability, public holidays, weather, and other circumstances.

Unless otherwise displayed or confirmed at checkout, our currently stated delivery charges are:

• Orders of Rs. 3,000 or more: Free delivery.
• Orders below Rs. 3,000: Rs. 200 standard delivery charges.

Delivery estimates are not guaranteed arrival dates. If a significant delivery issue arises, please contact our support team.

For complete details, please refer to our Shipping Policy.

Returns, refunds, and replacements are handled according to our published Return and Refund Policy and applicable consumer protection requirements.

Depending on the product and the reason for the request, conditions may apply regarding product usage, original packaging, accessories, hygiene seals, and the time in which the request must be submitted.

If you receive a damaged, defective, or incorrect item, please contact us promptly with your order number and supporting photographs where available.

Any applicable return shipping arrangements, replacement eligibility, and refund method will be communicated during the review of your request.

Nothing in these terms is intended to exclude a remedy that is required by applicable law.

HighMartify aims to source products from reliable suppliers and provide accurate product information.

Where product-specific authenticity, manufacturer warranty, or distributor information is available, customers may contact us for clarification before purchasing.

Warranty coverage, if any, depends on the product, manufacturer, supplier terms, and details stated in the product listing or accompanying documentation.

Customers should review the product description for compatibility, usage instructions, included accessories, and warranty information where applicable.

These terms do not remove any mandatory rights or protections available to consumers under applicable law.

We aim to keep website content, product information, and prices accurate and up to date. However, occasional errors, omissions, or delays in updating information may occur.

We reserve the right to correct errors, update listings, change product availability, and modify website features when necessary.

We may temporarily suspend certain website features for maintenance, technical reasons, security, or operational needs.

Where a change materially affects an existing order, we will address the matter in accordance with the applicable order terms and consumer protection requirements.

When you use our website or place an order, we may collect and use information needed to process orders, arrange delivery, provide customer support, and operate our business.

Information may be shared with relevant service providers, such as Shopify, payment providers, and courier companies, where necessary for these purposes.

For more information about the information we collect, how it is used, and your available choices, please review our Privacy Policy.

To the extent permitted by applicable law, HighMartify is not responsible for losses arising from circumstances beyond our reasonable control, including severe weather, natural disasters, disruptions to transport services, power outages, or third-party service interruptions.

We will make reasonable efforts to address problems affecting orders and customer service.

Nothing in these terms excludes or limits liability where such exclusion or limitation is prohibited by law, including any applicable mandatory consumer rights.

We may revise these Terms and Conditions to reflect changes in our services, business practices, website features, or applicable requirements.

The latest version will be published on this page with an updated revision date.

Changes will apply as permitted by applicable law. Where necessary, we will communicate material changes through appropriate channels.

These terms are intended for use by HighMartify customers in Pakistan and should be interpreted in accordance with applicable laws of Pakistan, subject to any mandatory consumer protections or jurisdictional requirements that apply.

If any provision of these terms is found to be unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

Nothing in these terms is intended to prevent customers from exercising their legal rights or pursuing remedies available under applicable consumer protection laws.

If you have questions about these Terms and Conditions, orders, payments, shipping, returns, or replacements, please contact our customer support team.

Store Name: HighMartify

Phone: +92 328 9788900

WhatsApp: Chat with HighMartify

Website: www.highmartify.com